Shipping policy
Shipping Info
**Please note that USPS is currently experiencing longer delivery times. Standard shipping may temporarily require more time to be delivered. You may find more information at the USPS (USPS® Coronavirus Updates: Expected Delivery Changes).
- We process orders within 1-2 business days Monday to Friday.
- Orders placed over the weekend will ship the following business day.
- Delivery times are estimated AFTER shipping and based on business days (Monday-Friday) and do not include holidays. We do not ship on Saturdays or Sundays.
- All orders ship from Hudsonville, MI USA.
DOMESTIC SHIPPING
- Free standard shipping on all orders over $50.
- Shipping is calculated PRE-TAX and AFTER sale items have been reduced and/or discount coupon codes have been applied.
| Shipping Method | Estimated Delivery Time | Shipping Cost |
| Standard Shipping Orders Over $100 | 3-7 business days | FREE |
| Standard Shipping Orders Under $100 | 3-7 business days | $7.95 |
- Standard Shipping:
- All 50 states within the US including PO Boxes.
- Available to APOs/FPOs and US territories.
- Signature required on orders $350 or more.
- Expedited and Overnight Shipping:
- Please email Authentic Joy at authenticjoymi@gmail.com to see if expedited or overnight shipping can be accommodated.
LOCAL PICK UP
- We process orders within 1-2 business days Monday to Friday.
- Orders placed over the weekend will be ready for pick up the following business day.
- Pick up times are estimated AFTER the order has been confirmed that it has been picked and packed for pick up, based on business days (Monday-Friday) and do not include holidays. We do not ship on Saturdays or Sundays.
PROCESSING TIMES
All orders ship from Hudsonville, MI USA
Standard Orders
Orders are processed and shipped within 1-2 business days. We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events, peak shopping days, and holidays. We do not ship on Saturdays or Sundays.
Expedited Orders
Please email Authentic Joy at authenticjoymi@gmail.com to see if expedited or overnight shipping can be accommodated.
Local Pick Up
Please email Authentic Joy at authenticjoymi@gmail.com to see if local pick up can be accommodated.
Custom made-to-order Orders
Standard Shipping: Once your order is successfully submitted, it will be ready to ship within 5 business days.
TRACKING YOUR ORDER
Once your order is successfully packed for shipment, you will receive an email notification with your tracking number.
- USPS Tracking: USPS.com® - USPS Tracking®
- FedEx Tracking: Tracking Your Shipment or Packages | FedEx
- UPS Tracking: Tracking | UPS - United States
Carrier Contact Numbers:
- USPS: 1-800-275-8777
- FedEx: 1-800-463-3339
- UPS: 1-800-742-5877
Authentic Joy is not responsible for:
- Delays with USPS, UPS, or FedEx
- If a package is shipped back to us due to an incorrectly entered address or undeliverable address.
- Lost, damaged, or packages marked as delivered. To file a claim with the carrier, please click the following links:
If you have any questions or concerns, please email Authentic Joy at authenticjoymi@gmail.com.
INTERNATIONAL SHIPPING
We currently do not offer international shipping.